You’ve filled out your forms, showed up to your appointment, and got your fingerprints scanned—so it might be frustrating to hear that your Live Scan submission was rejected. While rejections are relatively rare, they can happen. Fortunately, most causes are preventable.
In this post, we’ll break down the most common reasons Live Scan fingerprints get rejected and how you can avoid delays, resubmissions, and extra costs by preparing properly the first time.
Why Do Live Scans Get Rejected?
Live Scan fingerprinting is a high-precision process used for background checks by the California DOJ, FBI, and other agencies. Even with digital technology, a scan can be rejected for technical, human, or administrative reasons.
Here are the most common ones:
1. Poor-Quality Fingerprints
Why it happens:
- Dry or cracked skin
- Smudged prints due to lotion or sweat
- Scars, injuries, or worn fingerprint ridges
- Improper placement on the scanner
How to avoid it:
- Moisturize your hands regularly the week before your appointment (but not right before)
- Avoid applying lotions or oils the day of your scan
- Wash your hands before the appointment
- Let your technician know if you have any finger injuries
Pro tip: Technicians can take extra scans or use a “wet wipe” technique for dry skin to improve quality.
2. Incorrect or Incomplete Live Scan Form
Why it happens:
- Missing ORI number
- Typos in personal info (name, SSN, date of birth)
- Wrong agency or level of service selected
- Illegible handwriting on handwritten forms
How to avoid it:
- Double-check your form before your appointment
- Use a printed copy instead of handwriting it
- Confirm with your employer or licensing board which form and ORI code to use
- Make sure your name and birthdate match your ID exactly
3. Outdated or Invalid ID
Why it happens:
- Bringing an expired driver’s license or passport
- Using a student ID or work badge (not accepted)
- ID doesn’t match name on form
How to avoid it:
- Bring a valid, government-issued photo ID
- Commonly accepted IDs: driver’s license, state ID, passport, military ID, green card
- Make sure your ID is not expired and matches your Live Scan form
4. Scanner or System Errors
Why it happens:
- Technical issues with the Live Scan machine
- Transmission errors to DOJ or FBI systems
- Power or network outages
How to avoid it:
- Choose a reputable Live Scan provider with reliable equipment
- Ask if your scan was successfully submitted before you leave
- If something seems off, request a confirmation receipt with an ATI number
Good news: If your prints fail due to equipment or transmission errors, most providers will re-scan you at no charge.
5. Previous Rejections or Criminal Record Flag
Why it happens:
- Your fingerprints have been flagged before for poor print quality
- You have a criminal history that requires further review or resubmission
How to avoid it:
- While you can’t change past records, you can ensure your prints are high quality now
- Let your technician know if you’ve had prior fingerprint issues
What Happens If Your Live Scan Is Rejected?
If your fingerprints are rejected, the DOJ or FBI will notify the requesting agency, not you directly. The agency will typically provide:
- A rejection notice
- The reason for the rejection
- A request for a resubmission, sometimes at no additional charge
In most cases, the technician will use the original ATI number to resubmit your prints. If you’re eligible for a free rescan, bring the rejection letter with you.
How to Minimize Your Risk of Rejection
Here’s a quick checklist to help avoid common errors:
✅ Bring the correct and completed Request for Live Scan form
✅ Double-check your personal information for accuracy
✅ Use a valid, non-expired government-issued ID
✅ Arrive with clean, dry hands—but not too dry
✅ Choose a certified, experienced Live Scan provider
✅ Ask for your ATI number and receipt after your scan
Final Thoughts
Live Scan fingerprint rejections can delay your job, license, or volunteer opportunity—but most issues are completely preventable. A little preparation goes a long way toward a smooth, one-and-done appointment. We recommend newport beaches livescan.
